Terms of Sale
Prices, payment, shipping, returns and our guarantee — the terms for buying from us online or by invoice.
These are the terms for buying from Loop Coin & Jewelry online or by invoice. They’re short because our policies are simple. If anything here isn’t clear, call 251.661.2800 before you buy and we’ll walk you through it.
Who you’re dealing with
Loop Coin & Jewelry, 3972 Government Blvd, Mobile, Alabama 36693 — family-owned since 1963. Email [email protected].
Prices and availability
Coins, currency and bullion are priced against live metal and collector markets, so prices can change without notice. The price shown when you place your order is the price you pay. Every piece we sell is one of a kind and we hold exactly one of it, so an item can sell in the showroom while it’s in your cart — if that happens we’ll tell you right away and release any hold on your card. If a listing contains an obvious pricing error, we’ll contact you before charging anything, and either of us can cancel.
How payment works
Cards. When you check out, we place a hold on your card for the order total; nothing is charged yet. We look over the piece and the order, then complete the charge, usually the same business day, and send your receipt. If we cancel the order for any reason, the hold is released.
Bank transfer (ACH). Available on invoices for larger purchases. Transfers take 3–5 business days to settle. The piece stays reserved for you and ships, or is ready for pickup, the day the funds clear.
Invoices and holds. If you ask us to reserve a piece, we’ll send an invoice with a pay link. The piece is held for you until the end of that business day. If it isn’t paid by then, it goes back on the shelf — just call or reply if you need more time.
Sales tax. Alabama sales tax is charged on jewelry, watches, handbags and sterling for orders shipped within Alabama. Coins, currency and bullion are exempt under Alabama law. We don’t collect tax on orders shipped to other states.
Shipping and pickup
Orders ship fully insured, with signature required on delivery, usually within two business days of payment. Shipping is a flat rate shown at checkout. Risk of loss passes to you when the carrier records delivery with a signature. If a package arrives damaged or doesn’t arrive at all, contact us within 48 hours of the delivery date (or expected delivery date) and we’ll handle the claim.
In-store pickup is free. Choose it at checkout and we’ll have the piece ready at the counter; bring ID and the card you paid with.
Returns
Jewelry and watches may be returned within 14 days of delivery or pickup, in the condition you received them, for a refund to the original payment method or an exchange. Call before sending anything back so we can arrange insured return shipping; items returned without arrangement are at your risk.
Coins, currency and bullion are priced to markets that move daily, so those sales are final. If you have any question about a piece, ask us before you buy — we’re glad to describe it, send more photographs, or show it to you in the showroom.
Anything altered, resized, worn, or removed from a grading holder can’t be returned.
Authenticity and descriptions
We guarantee every item is genuine and as described. Graded coins and currency are sold in the holder of the grading service named in the listing; the grade is that service’s opinion, not ours. Pre-owned watches and jewelry are described honestly as to condition, and we note service history where we have it. If we got something materially wrong in a description, tell us and we’ll make it right, including on final-sale items.
Buying from you, appraisals and pawn
Offers to buy, appraisals and loans are handled in person and are separate from these online terms. An online inquiry or photo evaluation is not an offer to buy and not an appraisal.
The legal part
These terms are governed by the laws of the State of Alabama. Any dispute will be handled in the courts of Mobile County, Alabama, after we’ve both made a good-faith effort to sort it out directly. If you have a complaint we haven’t resolved, we’d like to hear it first: [email protected].
We may update these terms; the version posted when you place an order is the one that applies to it.
