Privacy Policy
What we collect, why, and what we do with it — explained the way we would across the counter.
Loop Coin & Jewelry is a family shop at 3972 Government Blvd in Mobile, Alabama. This page explains what we collect when you use loopcoin.com, why, and what we do with it. We’ve written it the way we’d explain it across the counter.
What we collect
When you place an order or ask for an invoice: your name, email, phone, billing and shipping address, and what you bought. We need these to take payment, ship the piece, and send you a receipt.
When you pay by card: your card details go directly to Authorize.net, our payment processor. They never touch our server and we never see or store your full card number. We keep only the transaction reference Authorize.net gives us.
When you pay by bank transfer (ACH): same arrangement — your account details are handled by Authorize.net, not stored here.
When you send us a trade inquiry or ask for an offer: whatever you type into the form plus any photos you attach. We use them only to look at the piece and get back to you.
When you subscribe to announcements: your email. We send shop news a handful of times a year, and every message has an unsubscribe link.
Automatically: like most sites, ours keeps standard server logs (IP address, browser, pages visited) and uses Google Analytics to understand how people find and use the site. Analytics data is aggregated; we don’t use it to identify you.
What we don’t do
- We don’t sell, rent, or trade your information. Ever.
- We don’t send marketing you didn’t ask for.
- We don’t store card or bank account numbers.
Who handles your data for us
We use a few outside services to run the site. Each one sees only what it needs:
| Service | What it does | What it sees |
|---|---|---|
| Authorize.net | Processes card and ACH payments | Payment details, billing name and address |
| WP Engine | Hosts the website | Everything stored on the site |
| Postmark | Sends our order emails and invoices | Your email address and the contents of those messages |
| Web3Forms | Delivers form submissions and photos to us | What you put in the form |
| Google (Analytics, Workspace) | Site statistics; our email | Anonymous usage data; any email you send us |
Cookies
The site sets a cookie to remember what’s in your cart and to keep you signed in if you make an account. Google Analytics sets its own cookies to tell repeat visits from new ones. You can block cookies in your browser; the shop still works, you’ll just have to rebuild your cart if you leave.
How long we keep it
Order records are kept for as long as tax and accounting rules require — generally seven years. Inquiry forms and photos are kept until we’ve answered you and a reasonable time after, then deleted. Announcement subscriptions stay until you unsubscribe.
Your choices
Email [email protected] or call 251.661.2800 and we’ll tell you what we have on file for you, correct it, or delete it — except where we’re required to keep an order record. If you’d rather not be emailed, say so and we’ll stop.
Children
Our site and shop are for adults. We don’t knowingly collect information from anyone under 18.
Changes
If we change how we handle your information, we’ll update this page and the date at the top. Questions about any of it: [email protected].
